Terms and conditions of sale
To whom do these general terms and conditions apply?
These terms and conditions are used by AuruMeg ,Business Registration number: xxxxxx, TIN number: xxxxxxx. In these terms and conditions, the terms “we”, “us” or “our” refer to one of the companies that sells a product or service to you.
When these terms and conditions refer to “I”, “you” or “your”, we mean the person who purchases a product or service from us.
When do these general terms and conditions apply?
These terms and conditions apply when you buy a product or service via our online shop aurumeg.com, or in one of our stores in Ghana, with or without a digital AuruMeg Payment System.
What can I buy at Aurumeg?
Aurumeg sells furniture and Caskets. The products are suitable for domestic use. Products are only suitable for public use if this is explicitly stated in the product description. Products that are not already assembled when you purchase them are to be assembled by you, according to the supplied instructions.
We feature many of the products we sell in our catalogues, brochures, advertisements, websites and other communications. A lot of care and attention goes into the content of our communications. However, it is still possible for the information in them to be incorrect, incomplete or outdated. The information provided at the time of the sale shall apply.
Where can I shop with Aurumeg?
You can shop with Aurumeg at one of the stores or in the online shop.
What price do I pay?
The prices of our products in our communications are the recommended retail prices. Our various locations and online shop may use different prices, which may be fixed prices, offers, promotions, and special prices etc. For these reasons, prices in different stores and the online shop may differ from the retail price in our communications. The price on the date of purchase, as communicated via the checkout or computer system in the store or online shop, is the applicable price.
All listed prices are in Ghana Cedis and include the current VAT, but do not include other costs, such as service fees.
Quotations for our products are valid for the period stated on the quotation, and for a maximum of one month if no date is set. Quotations we provide are based on the information provided by you, including dimensions.
How can I pay?
In the store
If you buy a product in the store, you pay at the checkout. Payments can be made by debit card, Visa card, MasterCard, Mobile Money or any other method of payment accepted by Aurumeg.
Almost all the products available for purchase in store can be delivered. Parcel delivery fees are paid in the store. The time and method of payment for truck delivery is agreed when you make the delivery appointment at the store. Truck delivery payments can be made by cash, Visa card, MasterCard, Mobile Money or any other method of payment accepted by AuruMeg.
Ordering via the website
If you buy products via our website, you can pre-pay for delivery fees with, Visa card, MasterCard, credit or Mobile Money or any other method of payment accepted by AuruMeg. You can also pay for products ordered via our website after they are delivered. All products remain our property until you have paid all the fees associated with them.
How does it work with products that have to be custom ordered?
Certain custom-made products, such as kitchen worktops, can only be ordered from us. For custom-made products, we rely on the dimensions and specifications that you provide, unless we have them measured, or measure them ourselves. Cancelling orders for custom-made products is not possible. We deliver custom-made products for the applicable fee.
Can I return or exchange my products?
You may have changed your mind about a product after purchasing it. With us, you have 365 calendar days from the date of purchase to bring back any product bought in Ghana for a refund of the purchase amount, or to exchange it for another product at one of our stores. Please note that exchange and return is possible only if:
(i) you return the product in its original packaging;
(ii) and the product has not been used and is not damaged; and
(iii) you present the original sales receipt, signed consignment note or proof of payment for the product;
(iv) The returned item may not include mattresses that have been removed from the packaging (mattresses are subject to the ‘Love it or exchange it’ conditions shown here), a custom-tailored product.
If you purchased a product via our online shop, you have 14 calendar days from receipt of the product to let us know that, without having to provide any reason, you have changed your mind and want to cancel the purchase. You have 14 calendar days after cancellation to return the product, in the original condition and packaging, as far as is reasonably possible. You are only responsible for the costs of returning the item to us. If you would like IKEA to make the return delivery for you, the return delivery fee will be the same as the delivery fee for the original shipment. If we refund you for a cancelled or returned product, we will use the same payment method as you used to pay us.
(ii) For example, if you paid by credit card, your next credit card statement will show the amount credited back to your card.
If you would like to exchange the product for a different product, you will receive a refund slip with a value equal to the purchase amount. You can present this refund card at the checkout when you make your next purchase. The total price of your new purchase will be deducted from the purchase amount on the refund slip. Any remaining refund balance after the purchase will be kept on your refund card. And if the next purchase amount is higher than the remaining refund amount, you will pay the difference at the checkout.
We reserve the right to refuse refunds or exchange products if we have reason to suspect abuse of this scheme.
What is meant by “warranty”?
“Warranty” means that AuruMeg is responsible for the suitability of the products for their intended use. The warranty applies in addition to the legal rights that you have under Ghanaian law.
How long is a Warranty valid?
Most IKEA products come with a 1-year warranty from the date you bought the product from us. For some products there is a longer guarantee period. The products and terms concerned can be found in the guarantee brochures on our website.
What are the warranty terms and conditions?
If you are not satisfied with one of our products, due to the product not having the features that you would expect for its intended use, you can make a claim based on our guarantee policy under the following conditions:
(i) You must present the original sales receipt, a signed consignment note or proof of payment for the product to us.
(ii) You must provide us with a clear description of the complaint within two months of discovering the issue.
(iii) The complaint must not be the result of incorrect product assembly, meaning in a way other than as described in the assembly manual supplied with the product.
(iv) The reason for the claim must not be the result of incorrect use of the product, such as dropping it, knocking it over, using it for a purpose other than that for which it was intended, not maintaining it properly, or having it repaired by a third party.
(v) You have only used the product for the purpose for which it was intended. The products are suitable for household use. Products are only suitable for public use if such use is explicitly included in the product description.
(vi) The complaint is not the result of circumstances that are not caused directly by the product itself, such as damage to the product during transport or from being hit by another object, discoloration of a lampshade or sofa upholstery exposed to sunlight or moisture, or damage to a mattress caused by placing it in a damp space.
(vii) The reason for the claim must not be the result of normal wear and tear or normal consumption (e.g. of consumables such as batteries).
What is the procedure for making a claim based on a warranty?
After we have received your complaint, we will examine the product and determine whether the problem is covered by our warranty. Sometimes we will need your cooperation to check whether the warranty conditions mentioned above have been met.
If we determine that a product is covered by the warranty, we may initially attempt to repair the product. If that does not work or is impossible or unrealistic, we may try to replace the product with another product. We will pay the cost of repair or replacement. Any costs incurred by you for having the product repaired by a third party will only be reimbursed by us if we did not attempt to repair the product within a reasonable time after the complaint was made. The definition of the term “reasonable time” depends on the product and the complaint, which is why we make such assessments on a case-by-case basis.
If we are not able to repair or replace the product, you may cancel the sale, if this is reasonable in relation to the complaint. You must return the product to receive a refund of the purchase amount. Under the conditions referred to above it is also possible to partially cancel the purchase. In that case, when you return a part of the product you will receive a proportion of the purchase amount back.
What if a product is no longer in the product range?
We renew our products continuously to ensure that our products and the product range meet your needs. It may therefore happen that a particular product, or a related part, is no longer in our range. If you have rights with respect to a product that is no longer in the range, we will consult with you to try and find an appropriate solution.
If a product that you have ordered via our online shop is no longer available, we will let you know as soon as possible. You may then cancel the order without any charges. Any prepaid amount will be returned within 14 days of cancellation via the payment method you used.
What services does AuruMeg provide?
We provide the following services through our service partners for a fee: Ceiling Installation, Roofing general carpentry, return & recycling service, furniture assembly service, flooring installation service, bathroom installation service, personal consultation: interior design advice, wardrobe or kitchen planning and kitchen installation service.
How can I purchase the services?
You can schedule the service you want at one of our stores. The range of services vary per store. Some services can also be requested via our website.
What price do I pay for a service?
Many of the services we provide are presented in our catalogues, brochures, advertisements, websites and other communications. A lot of care and attention goes into the content of our communications. However, it is still possible for the information in them to be incorrect, incomplete or outdated. The information provided when the service is purchased is what applies.
All prices for services are in Ghana Cedis and include the current VAT but do not include other charges.
Quotations for our services are valid for the period stated on the quotation, and for a maximum of one month if no date is set.